Kiosk: let customers check their own bike in

Put a tablet on the counter, PIN-locked, so walk-ins book themselves in. Their check-in lands on your Workboard as an unassigned job.

Last updated 2 September 2026


Kiosk mode turns a tablet at the counter into a self check-in screen. A walk-in picks what they need, leaves their details, describes the bike, and the job is created, the same job a counter check-in creates.

Launching it

Front desk → Kiosk is the launch pad. Launch kiosk mode takes the tablet full screen into a customer-facing page outside the admin app, so nobody can wander into your shop's data from it.

  1. 1Sign the tablet in to your Velobook account and leave it signed in.
  2. 2Open Front desk → Kiosk and choose Launch kiosk mode.
  3. 3The first time on that tablet, set a 4-digit PIN. It is how staff get back out.
  4. 4Bookmark /admin/kiosk on the tablet's home screen so future launches are one tap.
The PIN is the way out

Once kiosk mode is running, tapping the lock icon and entering the PIN is the only way back to the admin. The PIN is stored on that tablet for that shop: once per device, not per person. Leaving the kiosk returns you to the Kiosk page.

What the customer sees

  • The kiosk wears your shop's theme, the same colours and type as your booking page
  • Four steps: What do you need? (pick a service), Your details, Your bike (a description plus what it is in for), then All good? to review
  • Contact details are the only hard gate. If your shop requires a phone number, a name and a mobile; otherwise a name plus a mobile or a valid email
  • If your shop has a servicing waiver, the signing step comes straight after the booking, on the same tablet
  • The confirmation screen clears after a few seconds. An abandoned check-in is wiped after ninety seconds of no touches, with a warning first

What a check-in creates

  • A normal booking, unassigned, in today's walk-in window
  • It appears on your Workboard in Booked with nobody assigned, and in your bookings list
  • No payment step, no slot picking, no capacity check
  • A customer who leaves an email gets the same confirmation and calendar file your public booking flow sends
If the tablet gets signed out

A tablet left running for weeks can lose its session. The kiosk checks before it takes anyone's details and tells staff to tap the lock icon and sign in again.

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