Velobook Terms of Service

Last updated 21 July 2026

These terms govern your use of Velobook, a multi-tenant booking platform for repair and workshop trades (the "Service"). The Service is operated by Alexander John Watts (ABN 72 732 848 534), the registered holder of the business name "Velobook". By creating an account, accepting an invitation, or using the Service in any way, you agree to be bound by these terms. If you do not agree, do not use the Service.

1. Who these terms cover

These terms apply to two distinct groups:

Shop owners who sign up to operate a shop on the Service. The shop owner is responsible for their account, their team, and the content they publish through the Service.
Customers who book a service through a shop using the Service, with or without a customer account. Booking forms a direct relationship between the customer and the shop. Velobook facilitates the booking but is not a party to it.

2. The Service

Velobook provides a booking page, scheduling backend, customer records, reminders, and related operational tools. The Service is provided "as is" while it is in active development. We aim for high availability but make no uptime guarantee at this stage. New features ship every week; some features may change or be retired with reasonable notice.

Beta features. Some parts of the Service are still in beta and are labelled as such in the product. As at the date above, that includes Catalogue Copilot, the Bike Builder and the Wheel Builder. These are included with every plan during our beta, and are provided as-is while we keep improving them. Because they are still finding their feet, they may change over time, and how they are packaged may change once the beta ends. If a beta feature later becomes a paid feature, the fee-change notice in clause 4 applies before you are charged for it.

3. Your account

You are responsible for keeping your password safe and for any activity on your account. Notify us promptly if you suspect unauthorised access. One person may hold multiple memberships across shops; access to each shop is controlled by the shop owner.

4. Fees and billing

Velobook is billed per confirmed booking, capped each month, not per seat or tier. Current pricing:

A small fee in your local billing currency per confirmed booking: A$1 in Australia, NZ$1 in New Zealand, US$0.70 in the United States, £0.50 in the United Kingdom, €0.60 in the Eurozone, or C$1 in Canada, depending on the country your shop bills from. The price is set for your own market, not a foreign-exchange conversion of an Australian dollar amount, so there is no FX margin added on top. A booking is “confirmed” the moment a customer completes the booking flow. Cancelled bookings are not charged; no-shows are charged, because the slot was held.
A monthly cap. Your booking fees are capped each calendar month at 100 confirmed bookings’ worth (about A$100, US$70, £50 or €60, in your billing currency). After 100 confirmed bookings in a month, further bookings that month are not charged. The cap is set for a single shop’s ordinary trading. If your shop consistently takes more than about 2,000 confirmed bookings a month, we’ll get in touch to agree terms that suit the volume, and you’ll get at least 90 days’ notice before anything about your pricing changes.
How you're billed. Velobook accounts are metered and charged monthly via Stripe to the card on file, up to your monthly cap. Shops that install through the Shopify App Store are charged in their local currency through Shopify's Billing API instead, with nothing billed off-platform.
Optional SMS. Customer text messaging is available in certain regions only, and we add markets as each one's sender approval clears. If you turn on customer text messages, SMS is prepaid: you load funds in advance and each text is charged at the per-message-part rate shown in Communications, debited from that balance as texts go out. SMS funds are bought upfront via Stripe, kept separate from the monthly per-booking charge, and are not part of the free trial.
No Velobook fee on customer payments. Customers pay shops directly through the shop's existing POS or payment processor. Velobook does not process customer payments.

We may change fees with at least 90 days' notice. Continued use of the Service after a fee change takes effect counts as acceptance of the new fee. All amounts are charged in your shop's billing currency and are inclusive of GST, VAT or local sales tax where applicable.

5. Cancellation

You may cancel your subscription at any time. There are no lock-in contracts and no early-termination fees. Cancellation takes effect at the end of the current billing period. Your data remains available for export for at least 30 days after cancellation; after that, the shop's records are deleted in line with our Privacy Policy.

Dormant shops. If a shop shows no sign-in and no bookings for 12 consecutive months, we may treat it as dormant and archive it. Before archiving, we will email the shop owner at the address on file with at least 30 days' notice and a link to keep the shop active. Archiving takes the booking page offline and pauses billing; your data is retained and can be restored by reactivating, or exported on request. If a shop stays dormant after it is archived, its records are eventually deleted in line with our Privacy Policy.

6. Customer bookings

Each booking made through a shop's booking page forms a contract between the customer and the shop. The shop is responsible for the work, the price, the deposit policy (if any), and any refunds. Velobook records the booking, sends reminders, and provides the manage link, but takes no part in the underlying repair, sale, or service agreement.

7. Content and customer data

You retain ownership of the content you publish through the Service (service descriptions, hours, branding, customer records, booking history, photos and videos). By using the Service you grant Velobook a non-exclusive licence to host, process, and display that content as necessary to operate the Service.

Customer data collected through your shop is yours. Export it as CSV any time from the admin. We do not sell, share, or train models on customer data. See the Privacy Policy for full details.

8. Data protection and the DPA

When you operate a shop on Velobook, you are the controller (or “business” under US state privacy laws) of your customers' booking data, and Velobook is the processor (or “service provider”) acting on your documented instructions. Our processor obligations, including those required by Article 28 of the GDPR / UK GDPR and the service-provider terms required by the CCPA / CPRA, are set out in our Data Processing Addendum, which is incorporated into and forms part of these Terms. The DPA also incorporates the EU Standard Contractual Clauses and the UK International Data Transfer Addendum where applicable, so no separate signature is required for international data transfers.

You are responsible for telling your customers what data you're collecting and why, providing your own privacy notice, and ensuring you have a lawful basis for the collection and disclosure of their data to Velobook. We are responsible for handling that data as a processor in line with the DPA and our Privacy Policy.

9. Acceptable use

You agree not to use the Service to:

Break Australian law, or the law of any country where you do business.
Send spam, scam customers, or misrepresent your services.
Interfere with the Service, attempt to access other shops' data, or probe for vulnerabilities without prior written consent.
Resell, sublicense, or white-label the Service without a separate written agreement.

We may suspend or terminate accounts that breach these rules. For serious or repeated breaches we may act without warning.

10. Transactional email

When email is enabled, you authorise Velobook to send transactional messages to customers on your behalf (booking confirmations, reminders, reschedule and cancellation notices). You are responsible for ensuring the customers booking with your shop have agreed to receive these messages. We do not send marketing messages on your behalf.

11. Third-party integrations

The Service connects to third parties (Supabase, Stripe, Resend, Google Calendar, Shopify and others). Your use of those services is subject to their own terms. We are not responsible for outages, charges, or changes in third-party services beyond our control.

12. Liability

To the maximum extent permitted by law, Velobook's total liability to you for any claim arising from the Service is limited to the fees you paid Velobook in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including lost revenue, lost data (beyond our backup obligations), or loss of business.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under a law that applies to your shop and cannot lawfully be excluded. Depending on where your shop bills from, that includes, for example, the Australian Consumer Law; New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986; the United Kingdom's Consumer Rights Act 2015 and Unfair Contract Terms Act 1977; the consumer-protection and unfair-contract-terms laws of the EU member states we serve (including national laws implementing Directive 93/13/EEC); Canadian provincial consumer-protection legislation; and applicable US federal and state consumer-protection law. Where a limit or exclusion in these terms goes further than the law that applies to you allows, it applies only to the extent that law permits, and the rest of these terms stay in force.

13. Your responsibilities and indemnity

Because the work, goods and services you sell are yours and not Velobook's (see clause 6), you accept the risk that comes with running your shop. To the maximum extent permitted by law, you agree to indemnify and hold harmless Velobook (meaning Alexander John Watts (ABN 72 732 848 534), the registered holder of the business name "Velobook", and its contractors) against any claim, demand, loss, liability, cost or expense (including reasonable legal costs) brought by a customer or any third party to the extent it arises from:

the repairs, goods, services, quotes, deposits, refunds or pricing you provide to your customers, including any injury, damage, defect or dispute relating to that work;
the content you publish through the Service, or any claim that it infringes someone else's rights;
your collection, use or disclosure of customer data, including failing to give customers a privacy notice or to have a lawful basis for sharing their data with Velobook (see clauses 7 and 8); and
your breach of these terms, the Data Processing Addendum, or any law that applies to your shop.

This indemnity does not apply to the extent a claim is caused by Velobook's own breach of these terms, negligence or wilful misconduct, and nothing in this clause requires you to indemnify Velobook for any liability that cannot lawfully be excluded or limited under a law that applies to you, including the mandatory consumer and unfair-contract-terms laws described in clause 12.

14. Changes to the terms

We may update these terms from time to time. Material changes will be notified at least 30 days in advance via email and in the admin. Minor clarifications take effect when posted here.

15. Termination by us

We may terminate your account if you breach these terms, if your payment fails repeatedly, or if continuing to provide the Service is no longer practical. We will give reasonable notice and an opportunity to export your data unless a breach is severe enough to warrant immediate action.

16. Governing law

These terms are governed by the laws of New South Wales, Australia. Disputes will be heard in the courts of New South Wales. Nothing in this clause limits a shop's right to bring a claim in its local courts where mandatory consumer or data-protection law requires that option, and the EU Standard Contractual Clauses (where they apply via the DPA) continue to be governed by Irish law and adjudicated by Irish courts as set out in the SCCs.

17. Contact

Questions about these terms? Email alex@velobook.app. Privacy-specific questions can go to privacy@velobook.app. A real person reads every message.