Drop-off windows with capacity
Customers pick a day and an arrival window, and each window has a cap on how many jobs it accepts, so the bench never takes more than it can hold.
Servicing and repairs
Booking software for bike repairs and service drop-offs.
Velobook handles bike repair and workshop bookings the way a real shop runs them: the customer books a drop-off day and an arrival window, you work the job on your own schedule, and they collect it when it's ready. No pretend 30-minute appointment slots.
From there the whole job lives in one place: checklists, approval videos, quotes, the parts you had to order and the pickup notice, with the customer following progress from their own manage link instead of ringing the shop.
What's in the box
Rush turnaround surcharge
Customers can opt into a faster turnaround for a surcharge. You set the rate per shop, down to zero, and rush jobs carry a pill on the Workboard so the bench knows what to grab first.
Job checklists and safety checks
Ready-made Basic service and Full service templates, plus M-Check and e-Bike M-Check safety checks. Apply one to a booking in a click and tick items off as you work.
Repair approvals by video
Found more than the customer booked for? Send a video link and they approve the work from any phone, no login, so the job keeps moving.
Live tracker and reminders
The customer's manage link shows the job moving from booked in, to on the bench, to waiting on parts, to ready for pickup, which saves the calls asking whether it's done yet. Confirmations, reminders a week and a day out, and the ready-for-pickup notice are all included.
Quotes that show what's on the shelf
Build a line-item quote, and each part shows the stock mirrored from your POS less the parts already committed to other open jobs, with the subtraction spelled out instead of a bare number. Send it with an approve-and-pay link and push it to your POS as a parked sale. Velobook only ever reads your POS stock: it never writes, reserves or decrements it.
Order parts without delaying a bike
Tick the parts you need off an approved quote and they land on an Ordering board, grouped by supplier, with anything that has no supplier yet called out. The board weighs each supplier's minimum order and free-freight threshold against the oldest job that's waiting, so holding an order back to save freight never quietly parks someone's bike for a fortnight.
Purchase orders and supplier records
One numbered order can cover parts for several jobs. Email it to the supplier under your own shop name, export a CSV, or mark it sent by hand for the ones who only take orders by portal, phone or rep. Velobook remembers which supplier a part came from and picks it next time, always overridable.
Book in the delivery, free the job
Receipt what actually turned up against the order, in full or in part, and the parts are credited back to the jobs waiting on them. Booking a delivery in never moves a job's stage on its own, that's still your call. When the last part a job was waiting on lands, you can email the customer to say their parts are in, and you pick who gets it.
Workboard and Schedule views
A kanban of every job by stage for the shop, plus a Schedule surface with Today, Day, Week and Month views over the same jobs. Jobs waiting on parts carry an aging flag on both, and the job card lists which parts it's waiting on, which supplier they were ordered from, which purchase order they sit on and when they're expected.
Per-bike service history
Every bike carries its past bookings and work, so a mechanic can see what was done last visit before picking up a spanner. Customers can see their bike's history too. Staff can also set a reminder on a specific bike to go out now or on a chosen date, using your own template.
No-show tracking
Mark a booking as a no-show in a tap and Velobook keeps a running count on the customer's record, so a pattern is a number rather than a vague memory.
How it works
For your customers
- 1
Book a drop-off
They pick a service, a day and an arrival window from your booking link. About 40 seconds, no account, no app.
- 2
Drop the bike in
They bring it in during their window. Walk-ins and phone bookings get checked in from the admin in a few taps, so everything lands on the same board.
- 3
Follow the job
Their manage link tracks the repair live and carries self-serve reschedule and cancel until the work is under way.
- 4
Collect and pay you
They get a notice the moment it's ready and pay at your counter, or online if you've turned that on. Velobook never holds the money.
For the shop
- 1
The job lands on the Workboard
Every booking arrives with the customer's details and can be auto-assigned to a qualified mechanic with room that day.
- 2
Work it your way
Apply a checklist, and send an approval video if the job grows beyond what was booked.
- 3
Order what you're short
Tick the parts you need off the approved quote and they go to the Ordering board, grouped by supplier. Send the order, book the delivery in when it lands, and the bike comes off waiting on parts.
- 4
Quote and close
Push the quote to your POS as a parked sale, mark the job ready, and the pickup notice goes out on its own.
A dollar a booking. That's the pricing page.
Priced locally in every market, capped at about $100 a month, and free for your first 30 days. No monthly fee, no tiers, and every feature included. Customers pay your shop; Velobook never holds their money.
- 30-day free trial
- No monthly fee
- Capped at about $100 a month
- Every feature included
Questions shops ask
How is this different from a generic booking tool?
Generic tools book fixed appointments. Repairs don't work that way: a job might take twenty minutes or wait two days for a part. Velobook books a drop-off day and an arrival window instead, and you keep control of the bench.
Can customers approve extra work without coming in?
Yes. Send a repair approval video link and they approve from any phone, no login. Standalone quotes carry an approve-and-pay link too, so pricing a bigger job before it's confirmed is one message.
Does it work with my POS?
Lightspeed (both R-Series and X-Series) and Ascend RMS are live today: a completed job lands on the till as a parked sale ready to ring up. Stripe and Square handle online payments, and there's a Shopify integration for shops selling parts there.
Does the parts ordering touch my POS stock?
No. Velobook reads your stock levels and never writes to them: nothing is reserved, decremented or written back. When you're quoting, a part shows the mirrored POS stock less whatever is already committed to other open jobs, so you can see whether the one on the shelf is really spare. Your POS stays the record of what you hold.
Do I have to move my supplier accounts across?
No. You keep your accounts and your pricing exactly as they are. Velobook is the ordering workflow around them: which parts are waiting, which supplier they go to, what's on the order, and what turned up. Orders go out under your own shop name by email or CSV, or you mark them sent by hand for suppliers who take orders by portal, phone or rep.
Will batching orders to save freight hold bikes up?
That's the bit we built carefully. The Ordering board knows each supplier's minimum order value and free-freight threshold, and it weighs them against the oldest job waiting on that supplier. So you can see the real trade-off before you sit on an order, rather than finding out a fortnight later that someone's bike has been waiting on a fifteen dollar cable.
What happens when a customer doesn't show up?
Mark the booking as a no-show and Velobook keeps a running count on the customer's record, so a pattern is a number rather than a vague memory. An optional deposit at booking is the best deterrent.
Do my mechanics need training?
Not really. Mechanics work from two views over the same jobs: the Workboard, a kanban of every job by stage, and Schedule, which has Today, Day, Week and Month views. Most days the Today view is the whole job. If you can tap a button, you can run it.
Can I take deposits on repair bookings?
Yes, optionally. Deposits are charged through your own connected payment provider and settle straight to you. Velobook never holds customer funds and doesn't add a percentage.
More ways shops use Velobook
Rentals
Multi-day hire, hourly windows, QR fleet stickers and delivery.
Tours
Departures with capacity, hire-bike holds, waivers and waitlists.
Workshops and classes
Group sessions with capacity, waitlists and automatic reminders.
Bike fittings
Session tiers, intake forms, fit report PDFs and rider accounts.
Pricing
A dollar a booking, capped monthly, every feature included.
Guides
How-to guides for running bookings in every kind of shop.
Put your bench on a booking link this week.
Set up takes an afternoon, the first 30 days are free, and a real person answers every email.