Drop-off windows with capacity
Each window takes a set number of jobs. When it's full, the booker says so.
Servicing and repairs
Booking software for bike repairs and service drop-offs.
Velobook books repairs as drop-offs, not appointments. The customer picks a day and an arrival window, you work the job on your own schedule, they collect it when it's ready.
Checklists, approval videos, quotes, parts on order and the pickup notice all live on the one job. The customer follows it from their manage link instead of ringing.
What's in the box
Rush turnaround surcharge
The customer opts in and pays a loading. You set the rate, down to zero. Rush jobs carry a pill on the Workboard.
Job checklists and safety checks
Basic service and Full service templates, plus M-Check and e-Bike M-Check. Attach one to a service and every booking picks it up.
Repair approvals by video
Found more than they booked for? Send a video link. They approve from any phone, no login.
Live tracker and reminders
The manage link shows the job moving from booked in, to on the bench, to waiting on parts, to ready. Confirmation, day-before reminder and ready-for-pickup email included.
Quotes that show what's on the shelf
Each part on a quote shows your POS stock less what's already committed to other open jobs, with the subtraction spelled out. Send it with an approve-and-pay link and push it to your POS as a parked sale. Velobook never reserves or changes POS stock.
Order parts without delaying a bike
Tick the parts off an approved quote and they land on the Ordering board, grouped by supplier. The board weighs each supplier's minimum order and free-freight threshold against the oldest job waiting, so saving freight never quietly parks a bike.
Purchase orders and suppliers
One numbered order covers parts for several jobs. Email it under your shop name, export a CSV, or mark it sent by hand. Velobook remembers which supplier a part came from and picks it next time.
Book in the delivery, free the job
Receipt what turned up, in full or in part, and the parts go back to the jobs waiting on them. A delivery never moves a job's stage on its own. When the last part lands, email the customer.
Workboard and Schedule views
A column per job stage, plus Today, Day, Week and Month views over the same jobs. Jobs waiting on parts carry an aging flag, and the job card lists the parts, the supplier, the purchase order and the expected date.
Per-bike service history
Every bike carries its past work, for the mechanic and the customer. Set a service reminder on a bike to go now or on a chosen date.
No-show tracking
Mark a no-show in a tap. Velobook keeps a count on the customer's profile.
We come to you
Set the areas you serve as radius rings, shapes on a map or a postcode list, each with its own days, travel fee and blackout dates. A booking in an area with one technician arrives assigned.
Route the day, then hand it to the driver
One run for the day's mobile jobs, from each technician's home address, inside their driving hours. Open it in Google Maps or send it to the van's phone by QR code. Customers get a tracking link with a live ETA.
Community repair days
A named meeting spot, dated sessions with a cap each, and a booking link per location. The confirmation carries a photo of where to find you.
Stock counts without a POS
Keep the counts yourself, split by location if you run a van. Parts come off when a job finishes and go back on when a delivery is booked in. Scan a barcode to put a part on a quote or receipt it against an order.
A day sheet you can clip to the van
One row per job for a chosen day: who, what, the bike, the notes, the value, checked in or not. Filter to one stop, then print or export a CSV.
How far ahead people can book
A rolling window from 2 weeks to 12 months, or a fixed date. The limit holds on the calendar and again when the booking is placed.
How it works
For your customers
- 1
Book a drop-off
A service, a day and a window from your booking link. About 40 seconds, no account, no app.
- 2
Drop the bike in
During their window. Walk-ins and phone bookings get checked in from the admin in a few taps.
- 3
Follow the job
Their manage link tracks the repair live, with reschedule and cancel until the work is under way.
- 4
Collect and pay you
A notice the moment it's ready. They pay at your counter, or online if you've turned that on.
For the shop
- 1
The job lands on the Workboard
With the customer's details, and auto-assigned to a qualified mechanic with room that day if you want.
- 2
Work it your way
Apply a checklist. Send an approval video if the job grows.
- 3
Order what you're short
Tick parts off the approved quote to the Ordering board. Send the order, book the delivery in, and the bike comes off waiting on parts.
- 4
Quote and close
Push the quote to your POS, mark the job ready, and the pickup notice goes out.
A dollar a booking. That's the pricing page.
Priced locally in every market. After 100 bookings in a month, the rest are free. Customers pay your shop; Velobook never holds their money.
- 30-day free trial
- No monthly fee
- Capped at 100 bookings a month
- Every feature included
Questions shops ask
How is this different from a generic booking tool?
Generic tools book fixed appointments. A repair might take twenty minutes or wait two days for a part. Velobook books a drop-off day and an arrival window, and you keep control of the bench.
Can customers approve extra work without coming in?
Yes. Send a repair approval video link and they approve from any phone, no login. Standalone quotes carry an approve-and-pay link too.
Does it work with my POS?
Lightspeed (R-Series and X-Series) and Ascend RMS are live: a completed job lands on the till as a parked sale, ready to ring up. A new connection starts in dry run, so you see what would be pushed before anything reaches the till. Stripe and Square take online payments, and Shopify shops can get a draft order per booking.
Does the parts ordering touch my POS stock?
No. Velobook reads your stock levels and never writes to them. When quoting, a part shows POS stock less what's committed to other open jobs. Your POS stays the record of what you hold.
Do I have to move my supplier accounts across?
No. Keep your accounts and pricing. Velobook is the ordering workflow around them: which parts are waiting, which supplier they go to, what's on the order, what turned up. Orders go out under your shop name by email or CSV, or you mark them sent by hand.
Will batching orders to save freight hold bikes up?
The Ordering board knows each supplier's minimum order and free-freight threshold and weighs them against the oldest job waiting on that supplier. You see the trade-off before you sit on an order.
What happens when a customer doesn't show up?
Mark the booking as a no-show and Velobook keeps a count on the customer's profile. An optional deposit at booking is the best deterrent.
Do my mechanics need training?
Two views over the same jobs: the Workboard, a column per stage, and Schedule, with Today, Day, Week and Month. Most days the Today view is the whole job.
Can I take deposits on repair bookings?
Yes, optionally. Deposits go through your own Stripe or Square account and settle to you. Switch on card capture in the booking flow and the card fields are drawn by Stripe or Square, so the card number never touches Velobook.
I don't have a POS. Can I still track parts?
Yes. Keep the counts yourself, split by location if you run a van. Parts come off when a job finishes and go back on when you book a delivery in. A barcode scan puts a part on a quote, finds it in Inventory or receipts it against an order.
Does it handle mobile repairs as well as the counter?
Yes. Set service areas as radius rings, map shapes or postcodes, each with its own days, travel fee and blackout dates. Velobook plans the day into one run from each technician's home address, and the customer gets a tracking link with a live ETA. Pop-up clinics work the same way: a named spot with dated sessions and its own booking link.
More ways shops use Velobook
Rentals
Multi-day hire, hourly windows, QR fleet stickers and delivery.
Tours
Departures with capacity, hire-bike holds, waivers and waitlists.
Workshops and classes
Group sessions with capacity, group signups and automatic reminders.
Bike fittings
Session tiers, intake forms, fit report PDFs and rider accounts.
Pricing
A dollar a booking, capped monthly, every feature included.
Guides
How-to guides for every kind of bike business.
Put your bench on a booking link this week.
Setup takes an afternoon. The first 30 days are free.