The manual.
Guides for setting up and running your shop on Velobook. Search, or pick a topic.
Getting started
Set your shop up, take your first booking, and bring your team on.
- Set up your shop page
- Add your first service
- Invite your team
- + 3 more
Taking bookings
Drop-offs, rush turnarounds, how far ahead you take bookings, classes, tours, events, fittings, hire and the fleet behind it.
- How drop-offs and rush turnarounds work
- The Bookings list
- Booking capacity: by job count or by time
- + 13 more
Running the workshop
The Workboard and the bench: stages, checklists, quotes, job cards, kiosk check-in, bike history and the builders.
- Checklists and safety checks
- Marking no-shows
- Per-bike service history
- + 12 more
Stock and products
Your Inventory: where the numbers come from, what moves them, keeping stock with no point of sale, and how parts reach quotes, job cards and purchase orders.
- How Inventory fits together
- Parts, stock and ordering
- Keeping stock without a point of sale
- + 1 more
Customers
Reschedules and accounts, the messages you send by hand, and the reminders that go out on their own.
- The customer list
- Reschedules, cancellations and manage links
- Customer accounts across shops
- + 10 more
Integrations
Calendars, point of sale, accounting, your website, your CRM, your own tracking tags, and printing.
- Connecting Google Calendar
- iCal subscription feeds
- The events feed
- + 11 more
Payments & billing
What Velobook costs, text-message billing, taking payment at booking, discount codes and prepaid plans.
- How Velobook billing works
- Network billing and the referral share
- Taking deposits and payments at booking
- + 3 more
Your shop, your way
Branding, custom domains, language that fits your trade, your legal terms, and running several shops.
- Custom domains
- Branding, colours and fonts
- Renaming things for your trade
- + 4 more
Reports and your data
Analytics and CSV exports, account security, plus how long data is kept and how erasure works.
- Analytics and CSV exports
- Keeping, exporting and erasing data
- Your account: sign-in, two-factor and deleting a shop