Customers
Reschedules and accounts, the messages you send by hand, and the reminders that go out on their own.
Search people and bikes in one box, filter your customers into segments, and run everything else from the profile.
Every booking comes with a secure private link where the customer can reschedule, cancel, follow the job and answer a quote, with no account.
A customer signs in once and sees their bookings across every shop running on Velobook, plus their rewards, their bikes and an optional Strava connection.
For when your customer is another business. A trade account lists the people at that business, gives every one of them a page showing all the jobs it has sent you, and can carry a trade discount.
Everything that happens on a service booking, from your booking page to pickup, so you can answer any "what happens now?" from one article.
Confirmations, reminders, and ready-for-pickup notices, sent automatically.
Nudge a customer when their bike is due for a service, now or scheduled, from the bike's own record.
Every automatic message Velobook sends, rewritten in your words and switched on or off per channel.
One thread per customer, on email or text, with everything you have sent them and everything they have said back.
Send customer email as your own address, switch texting on, and understand the prepaid balance that pays for it.
Send confirmations, reminders and bike-ready messages over WhatsApp to customers who ask for them, and reply to them in the Inbox.
Send one update to everyone booked over a date range, or to the customers who opted in to marketing, and narrow either to one kind of booking or one tour, hire product or service.
Push and email alerts that tell your team something happened. These never reach customers.
Give customers a code to share, reward the friend who uses it and the customer who sent them.
Two people booking under one email are one customer in Velobook. Add the second person's name so a search for either name finds them.
Your booking page asks for a phone number that can be dialled and a full street address. Staff get the same checks as warnings they can save past.
Choose per customer, on New booking, whether their job updates go by WhatsApp, email or both. Quote and payment links go on WhatsApp too, with a text as the fallback.