Customers
Reschedules and accounts, the messages you send by hand, and the reminders that go out on their own.
Search people and bikes in one box, filter your customers into segments, and run everything else from the profile.
Every booking comes with a secure private link where the customer can reschedule, cancel, follow the job and answer a quote, with no account.
A customer signs in once and sees their bookings across every shop running on Velobook, plus their rewards, their bikes and an optional Strava connection.
Everything that happens on a service booking, from your booking page to pickup, so you can answer any "what happens now?" from one article.
Confirmations, reminders, and ready-for-pickup notices, sent automatically.
Nudge a customer when their bike is due for a service, now or scheduled, from the bike's own record.
Every automatic message Velobook sends, rewritten in your words and switched on or off per channel.
One thread per customer, on email or text, with everything you have sent them and everything they have said back.
Send customer email as your own address, switch texting on, and understand the prepaid balance that pays for it.
Send confirmations, reminders and bike-ready messages over WhatsApp to customers who ask for them, and reply to them in the Inbox.
Send one update to a single customer, to everyone booked over a date range, or to the customers who opted in to marketing.
Push and email alerts that tell your team something happened. These never reach customers.
Give customers a code to share, reward the friend who uses it and the customer who sent them.