Repair videos
Upload a short clip from the job and email the customer a private link to watch it, or to approve extra work at a price you name.
Last updated 2 September 2026
From a booking, upload a short clip and Velobook emails the customer a private watch link. No app, no sign-in: the link is the key, the same as a quote link.
Two kinds of video
- An update only. Leave Extra work required unticked. The customer's page plays the video and says no action is needed.
- For approval. Tick Extra work required and put in an approximate price. The page asks the customer to approve or decline that work.
Send one
- 1Open the booking and go to its Attachments tab. Repair videos live under the photos.
- 2Pick the clip and add an optional title and notes for the customer.
- 3Tick Extra work required if you need a decision, and enter the approximate price.
- 4Upload + email customer. If the email goes missing, resend it from the video's card.
What the customer sees
- A page branded as your shop, with the video, your notes and, for approvals, the price in large type
- Approve authorises approximately that amount. Decline (finish original work only) means exactly that, and the page says so before they confirm
- They can add a note either way. No extra work happens until they approve
- The amount they approved is recorded on the video
One answer per link
Once the customer has answered, the page locks to a confirmation and tells them to call the shop if anything changes. On the booking, the video's card shows awaiting reply, approved with the amount, or declined.
Video or quote?
A video approval is a fast yes or no on one piece of extra work at a rough price. For itemised lines, tax and online payment, build a quote. A video you have shared can also appear on the quote page as evidence.
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