Pausing, approving and limiting bookings

The Booking controls group at the top of Shop profile governs how bookings come in: a pause switch, an approval step, how far ahead customers can reach (booking horizon), and what customers can change afterwards.

Pause new bookings

• The Taking bookings card is one switch. Flip it off and your booking page shows a "not taking new bookings" note instead of the picker.
• Existing bookings, manage links and reschedules keep working.
• The switch saves the moment you flip it. Flip it back on when ready.

Approve bookings before confirming

• With Approve bookings before confirming on, a new online booking arrives as a request and waits for you.
• Nothing is sent to the customer, nothing is held on your calendar and no reminders are lined up until you approve it from its card.
• Off, every booking confirms the moment it comes in.

What customers can change themselves

• The Changing a booking card sets how close to the day a customer can move their own booking, from Any time down to Up to a week before
• And how often, from As often as they like down to Never, calls only
• Anything they cannot do themselves sends them to you, with a message saying so
• Their change screen is on the manage page linked from every confirmation