Keeping, exporting and erasing data
Your data is yours to export any time. Customer photos age out on a schedule you set, and you can erase a customer on request.
Last updated 22 July 2026
Every customer, booking and history in Velobook is yours. You can export it, you control how long customer photos are kept, and you can honour a customer's request to be erased.
Photo retention
Photos attached to a customer's job (workshop photos, and images you message the customer) are deleted automatically once they reach an age you set. Ageing is measured from when the job finished, so everything on one job expires together. The default is two years, and you can set anywhere from 3 months to 10 years under the Account page. Your fleet and catalogue pictures are shop assets and are never touched by this.
A workshop photo's job is to show what you did and the condition a bike arrived in, questions that can resurface long after the work. Two years covers the usual dispute window without holding images forever.
Erasing a customer
From a customer's profile you can archive them (hides them from your list, reversible) or erase their personal data. Erasing anonymises their name, contact details and message history and removes their bikes and photos straight away, while keeping past bookings as anonymous records for your shop's financials. Erasing cannot be undone.
Exporting your data
You can export your customers and bookings to CSV whenever you like, including the day you sign up and the day you leave. See analytics and CSV exports for the booking and quote exports.