Going live: from trial to billing
How the 30-day free trial works and what happens when it ends.
Last updated 2 September 2026
Your first 30 days are free. Bookings behave exactly as they will afterwards; they are not billed during the trial. For pricing, see how Velobook billing works.
During the trial
- Every feature is on. There is no limited tier.
- Real bookings come through and real confirmation emails go out. Nothing is in a sandbox.
- Bookings taken during the trial are not charged.
- You add a payment method at the end of setup, before your admin opens. Nothing is charged until the trial ends and a customer books.
When the trial ends
Billing does not start on its own. When you are ready, open the Billing tab and choose Turn on billing.
- That opens Stripe Checkout to add a card, or, if you installed Velobook from the Shopify App Store, approves the plan on your Shopify bill
- Each confirmed booking is then billed at a local rate ($1 in Australia, 70c in the US, 50p in the UK, and the like), capped at 100 bookings a month
- There is no upgrade step and no plan to choose. See what counts as a confirmed booking
Past the trial with billing off
Once the trial is over, your public booking page is paused until billing is set up, and the Billing tab says so. Turning billing on brings it straight back. You are still only charged when customers book.
Get set up before you go live
Use the trial to finish your shop page, add your services, connect Google Calendar, and add your team.
Keeping an eye on it
Your booking count and charges are on the Billing tab. If anything looks off, email us.
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