Reminders: email and SMS
Confirmations, reminders, and ready-for-pickup notices, sent automatically.
Last updated 2 September 2026
Velobook lines up the messages that keep a booking on track the moment it is taken: a confirmation, a reminder before the day, and a notice when a drop-off is ready. For what to put in the day-before reminder, see cutting no-shows at a workshop.
Email is on by default
- Every booking gets email confirmations, reminders and cancellation notices
- They carry your shop name and the customer's manage link
- Every one can be rewritten or switched off under message templates
SMS for the time-sensitive ones
SMS is available in Australia, the UK, the US and Canada
Texts send to Australian, UK, US and Canadian mobile numbers. Other regions follow as sender approval lands. Email works everywhere.
- SMS is used for transactional messages: confirmations, reminders, reschedules, cancellations
- SMS is off until you switch it on, and is billed separately
Keep booking texts transactional
The automatic texts are about a customer's own booking. The one marketing text in the product is an announcement to your opted-in audience, which carries Reply STOP and honours opt-outs. Promotions belong there.
What goes out, and when
- Confirmation as soon as the booking is made.
- Reminder before the booking day or class: two by default, one a week before and one 24 hours before.
- Ready for pickup when you mark a drop-off done, by email and, with texting on, by text. The email itemises the work done and what was checked.
- Cancellation notice if the booking is cancelled by either side.
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