Marking no-shows
When a customer does not turn up, mark the booking as a no-show. Velobook keeps a running count on their record.
Last updated 2 September 2026
Cancelling a booking the customer never arrived for would read as if they gave notice. Mark it as a no-show instead. To get the rate down, see cutting no-shows at a workshop.
What marking a no-show does
- The booking is recorded as a no-show, distinct from a cancellation.
- The customer's no-show count goes up, so a pattern is a number on their record.
No-shows are billed
A no-show still counts as a confirmed booking for Velobook's per-booking fee: the slot was held. See how billing works.
Cutting no-shows down
- Automatic reminders do most of the work
- A deposit at booking is the strongest deterrent, even a small one. See taking deposits and payments at booking
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