Which bookings am I charged for?
A booking is confirmed, and counted, the moment a customer completes the booking flow. Cancellations are not billed. No-shows are billed, because the slot was held for them.
One plan, and every shop is on it. You only pay for the bookings you take, and it's capped every month, so a busy season never stings. Quiet months cost next to nothing, and the first 30 days are free.
* Prices shown in US dollars (USD). Optional text messages are billed on top, a few cents each, and are available in certain regions only; everything else is included in the cap and works everywhere. Switch market above.
Never more than $70 a month. After 100 bookings in a month, the rest are on us.
Billed automatically each month. Cancellations aren't charged.
There's only one plan. Your per-booking price buys the whole product, and the monthly cap means a big season never costs more.
A booking is confirmed, and counted, the moment a customer completes the booking flow. Cancellations are not billed. No-shows are billed, because the slot was held for them.
You're capped. After 100 bookings in a calendar month, every booking after that is on us, so a busy season never runs up the bill. In your currency the ceiling is $70 a month, and it resets when the month does.
Confirmed bookings are metered and charged automatically each month, up to your monthly cap. Velobook accounts bill the card on file; shops that install through the Shopify App Store are charged through Shopify's Billing API in their local currency, with nothing billed off-platform.
You're billed in your own currency, priced to be fair in your market rather than a straight exchange-rate markup. A dollar a booking in Australia, Canada and New Zealand, 70c in the US, 50p in the UK and 60c in the Eurozone, each capped at the local equivalent of about a hundred dollars a month.
Email confirmations and reminders are included in your per-booking price and work everywhere. Text messaging is separate, and it's available in a growing list of markets: texts currently send to Australian, UK, US and Canadian mobile numbers while we clear sender approval market by market, and other regions follow as each one lands. Where it's available it's optional, off by default, and a prepaid extra billed apart from your bookings. You top up a small balance in advance, most texts cost a few cents each, and the exact rates for your market show in your Communications settings. Don't turn it on and there's nothing to pay for it.
No. If you turn on deposits at booking (they're optional and off by default), they're charged through your connected payment provider and settle directly to you. Velobook never holds customer money and doesn't add a percentage. Refunds, when you need to make one, are handled from your payment provider's dashboard.
Yes. 30 days free from the moment you sign up. Bookings still come through and work exactly the same; they just aren't billed during the trial. Cancel any time before it ends and you won't be charged a cent.
We've built Velobook to be sustainable for us and for you. If our costs rise significantly, the price may need to rise too, but we'll always give you plenty of notice and consult on where we land. Concretely: 90 days' notice in writing before any change takes effect, and existing shops stay locked in at the rate they signed up on for that notice period.
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