Do you have job checklists?
Yes. Ready-made templates for Basic service and Full service, plus the M-Check and e-Bike M-Check safety checks. Apply one to a booking in one click and tick items off as you work. Edit the templates, or build your own, under Checklists and safety in the admin.
Can I see a bike's service history?
Yes. Every bike carries its past bookings and service history, so a mechanic can see what was done last visit before picking up a spanner. Customers can see their bike's history too.
How do I keep track of bikes waiting on parts?
Bikes stuck waiting on parts are flagged on the Workboard and in Schedule's Today view, with an aging indicator that shows how long each one has been waiting. The longest-stuck jobs stand out instead of quietly slipping.
Can I manage parts and stock in velobook?
Yes. The Inventory page is a spreadsheet-style table of your parts, accessories, apparel and whole bikes, and it adds what a POS can't see: how much stock is already booked against open jobs, and what's still available. Search and filter by supplier, product type, your own tags, or what's on order, and download the view as CSV. Connect a POS and your counts mirror in and refresh in the background, read-only, so velobook never writes back to it. No POS? Keep the counts in velobook by hand instead, split by location if you run a van, and the same booked-versus-available maths works on them.
Can I order parts and raise purchase orders?
Yes. Record your suppliers (contact, order email, lead time, minimums), then let the Ordering board batch the parts your approved quotes need, bundled by supplier. Draft a purchase order and either send it from velobook or open it in your own email app to send from your address. You can note your own POS or accounting PO number against it so you track a single reference, and velobook pings the mechanic on the job when the parts arrive or when matching stock lands in your POS.
Can I scan barcodes?
Yes. Scan a part with the device camera, or with a plug-in USB or Bluetooth scanner, to drop it onto a quote, count it in against a purchase order, or look it up in Inventory. UPC, EAN, Code 128 and Code 39 all read. If a code isn't recognised the first time, bind it to the product once and it resolves from then on.
Can I add a part to a customer's bill?
Yes. When you add a part to a job, a Chargeable tick adds it to that job's quote at your catalogue price. Leave it off (the default) for warranty, goodwill or shop-stock parts, which stay on the job without billing the customer.
Can I remind a customer their bike is due for a service?
Yes. From a bike's record you can send a service reminder, now or scheduled for a chosen day. It uses your own editable reminder template plus an optional note, and it's honest about delivery: a customer who has unsubscribed shows as not sent rather than pretending it went.
Does every job get a reference number?
Yes. Each booking gets a short code like JOB-0007, assigned automatically and unique to your shop, and purchase orders get a matching PO-0007. It's on the booking's detail and the Ordering board, so staff can find a job fast on the phone or in search. It's a shop-side reference for now, not shown to customers.
What happens when a customer doesn't show up?
Mark the booking as a no-show. velobook keeps a running no-show count on the customer's record, so a pattern is a number rather than a vague memory. No-shows are billed like any confirmed booking because the slot was held; a deposit at booking is the best deterrent.
Does velobook help send jobs to the right mechanic?
Yes. Set what each mechanic can do and prefers per service, and mark the skills a service needs. Auto-assignment then routes a booking to a mechanic who prefers (or can do) that work, while respecting their working days and their maximum bookings per day, so nobody gets pushed over their daily cap. Assigning by hand always stays in your control: if you pick someone who's over their limit or lacks the skill, you get a warning, never a block.
What about walk-ins and phone bookings?
Check them in from the admin in a few taps, so a bike that arrives without an online booking still lands on the Workboard with the rest. There's also a self-serve kiosk mode you can leave on a tablet at the counter for customers to check themselves in.