How Velobook billing works

Velobook bills a dollar a booking, priced locally: 70c in the US, 50p in the UK, 60c in the Eurozone and the like, capped at 100 bookings a month.

• After 100 bookings in a month, the rest are free, so the cap lands at A$100, US$70, £50 or €60 depending on your market
• No monthly platform fee, no per-seat fee, no setup fee
• The one separate cost is text messaging, if you switch it on (below)
• Per-market prices side by side are on the pricing page

The 30-day free trial

• Your first 30 days are free. Bookings work exactly as they will afterwards; they are not billed
• No card is taken at signup. You add one at the end of setup, before your admin opens, and nothing is charged until the trial ends
• A shop past its trial with billing still off has its public booking page paused until it is set up. See going live: from trial to billing

Billed by card, or on your Shopify bill

• Most shops add a card and are billed through Stripe
• A shop that installed Velobook from the Shopify App Store is billed through Shopify: approve the plan once, and each month's usage lands on your Shopify invoice, at the same per-booking rate with the same cap

What counts as a confirmed booking

• A booking is confirmed, and counted, the moment a customer completes the booking flow. Each is billed once, at your local rate, up to the monthly cap.
• Cancellations are not billed. The charge for a cancelled booking is reversed.
• No-shows are billed. The slot was held and the time reserved.

Text messaging is billed separately

• Texting is prepaid: you top up a balance in advance
• The price per message depends on your market and the kind of message: a standard text, a longer one that splits into parts, or a picture message. Your shop's rates are shown in your messaging settings before you turn anything on
• Replies your customers send back cost a little too
• SMS is off until you turn it on. If you do not text customers, you pay nothing for it

Customer payments are separate

Velobook's charges are separate from what your customers pay you. Taking a deposit or payment at booking is optional, and the money settles directly to your shop. Velobook never holds customer funds. See taking payments at booking.

Where to see your charges

Your booking count and charges are on the Billing tab; your messaging balance under Messaging → Settings → Funds. If anything looks off, email us.