Add your first service
Services are the things customers can book. Add one, set how long it takes, and choose how it is paid.
Last updated 2 September 2026
The things customers book live under Catalogue in the sidebar: Services, Workshops, Fittings, Rentals and Plans. This guide covers Services; the others have their own articles.
Add a service
- 1Open Catalogue → Services, pick the Service menu tab, and choose New.
- 2Give it a customer-facing name, for example "Standard service" or "Bike fit".
- 3Set the Duration (minutes): the bench time. If what you promise the customer is different, say a job that waits on parts, add a Turnaround such as "1–3 days". The booking page shows the turnaround.
- 4Leave Booking type on Drop-off window. By appointment, where the customer picks an exact time on a specific mechanic, is for services that run to the clock.
- 5Decide whether to take a deposit or payment at booking. See taking payments at booking.
- 6Save. Drag to reorder so the most popular service sits first.
A drop-off books a day and an arrival window, not a fixed appointment. See how drop-offs and rush work. Sections, per-service questions and the rest are in building out your service menu.
Extras
The Add-ons card on the same Service menu tab holds the extras a customer can tick alongside a service, each with its own price and, if it lengthens the job, extra minutes.
- Customers see them when they book
- Staff can tick them too: the New booking form has an Extras list under the service picker, so "a tune-up and a flat fixed" is one job
- Shops with no add-ons never see the list
Other things to book
- Workshops: classes with a capacity and an optional waitlist. See workshop classes and capacity.
- Rentals: multi-day hires with combined daily and weekly pricing. See multi-day rentals.
- Fittings and Plans: appointment-style fittings and prepaid service plans, each on its own Catalogue tab.
Was this helpful?