Taking deposits and payments at booking

You can ask customers to pay a deposit or the full amount when they book, and you can require the deposit before the booking is confirmed. It is optional and off by default. Payment at booking runs through your connected payment provider, and funds settle directly to your shop; Velobook never touches the money. If you would rather take payment in person, leave this off and collect at your own counter when the job is done.

Connect a payment provider

1. 1Open Integrations → Payments & POS.
2. 2Connect Stripe and follow the prompts to link your account. Payouts go to that account, not to Velobook.
3. 3If you also run a Shopify or Lightspeed point of sale, the completed sale is pushed there too.
4. 4Save.

Turn it on for what customers book

With a payment provider connected, open your payment settings and choose whether to collect a deposit or the full amount, and set how much. Customers then pay that at checkout when they book. This applies to services, workshops and rentals alike; if you'd rather take rental payment at the counter on collection, leave it off.

Require a deposit to confirm the booking

When deposits are on, the deposit is part of the booking itself: the customer pays it at checkout and the booking is confirmed once the payment goes through. That gives every confirmed slot a customer with money on the table, which is the single best cure for no-shows.

Refunds

If you need to return a deposit, for example when you cancel on a customer, make the refund from your payment provider's dashboard. Refunds are handled there rather than inside Velobook, so the money moves in the same place it settled.