Opening hours and closed dates
Set your weekly booking hours as a week table, close specific days or ranges over the top, and let Velobook offer to tell the customers a closure affects.
Last updated 1 October 2026
The Booking hours page, under Admin, decides when customers can book: your weekly opening and the dates you are shut. It also holds the Booking limits chooser, covered in booking capacity.
Weekly opening
- Your week is one table under Weekly opening: each row a time slot, each column a day, each cell how many jobs that slot takes that day
- A blank cell means the slot does not run that day
- Slot names show to customers as their arrival window, so "Morning" and "Afternoon" read well
- On time-based capacity the cell shows a tick instead, and the day's capacity is its hours times the mechanics rostered
What customers are told
- Each slot with a start and end time has a Customers are told choice: these hours, a drop-off window, or the date only
- It sets the time on their confirmation, texts, calendar invite and receipt, for bookings made from then on
- A drop-off window is when you want the bike arriving, which can be much shorter than the day you work on it. Want bikes in by 10? Set a drop-off window rather than shortening the slot
- Your slot hours don't change either way, and neither does how much work the day takes. On time-based capacity that is measured from the slot hours, so cutting them would cut the day
A shop with no time slots reads as closed: nobody can book any day. If your page shows no availability anywhere, check this table first.
Closed dates
- Closed dates win over your weekly hours: public holidays, a mechanic away, a break
- Add a single day, or tick Date range for a stretch, with an optional note
- Remove one to reopen the day. Your weekly hours are untouched either way
Different hours on a date
- For a day that is not like its usual weekday: closing early on Christmas Eve, opening late after a stocktake
- Pick the date and set its hours. A date with no hours reads as closed
- Every other date keeps your weekly opening
- A closed date wins: inside a closed period the shop stays shut whatever hours you set. Remove the closure first to open part of it
- Customers already booked that day are not told the hours changed. The card says how many there are
When a closure lands on existing bookings
If the dates you close already have active bookings, Velobook asks Notify booked customers? after the closure saves. Say yes and those customers are emailed, and their upcoming reminder emails can be paused at the same time. The closure is saved either way.
How far into the future customers can reach is a separate control on Shop profile: see how far ahead customers can book.