Kiosk: let customers check their own bike in

Kiosk mode turns a tablet at the counter into a self check-in screen. A walk-in picks what they need, leaves their details, describes the bike, and the job is created, the same job a counter check-in creates.

Launching it

Front desk → Kiosk is the launch pad. Launch kiosk mode takes the tablet full screen into a customer-facing page outside the admin app.

1. 1Give the tablet its own Velobook login, on the Staff tier, under Settings → Team. Sign the tablet in as that account and leave it signed in.
2. 2Open Front desk → Kiosk and choose Launch kiosk mode.
3. 3The first time on that tablet, set a 4-digit PIN. It is how your team gets back out.
4. 4Lock the tablet to the one app: Guided Access on an iPad (Settings → Accessibility), or Screen Pinning on Android. This is the part that keeps a customer out of your admin.
5. 5Bookmark /admin/kiosk on the tablet's home screen so future launches are one tap.

What the customer sees

• The kiosk wears your shop's theme, the same colours and type as your booking page
• Four steps: What do you need? (pick a service), Your details, Your bike (a description plus what it is in for), then All good? to review
• Contact details are the only hard gate. If your shop requires a phone number, a name and a mobile; otherwise a name plus a mobile or a valid email
• If your shop has a servicing waiver, the signing step comes straight after the booking, on the same tablet
• The confirmation screen clears after a few seconds. An abandoned check-in is wiped after ninety seconds of no touches, with a warning first

What a check-in creates

• A normal booking, unassigned, in today's walk-in window
• It appears on your Workboard in Booked with nobody assigned, and in your bookings list
• No payment step, no slot picking, no capacity check
• A customer who leaves an email gets the same confirmation and calendar file your public booking flow sends