Reschedules, cancellations and manage links
Every booking comes with a secure private link that lets the customer reschedule or cancel without an account.
Last updated 29 June 2026
Every confirmation and reminder email includes a secure manage link. Customers use it to reschedule or cancel themselves, with no login and no phone call to your shop. That is fewer interruptions for you and instant self-service for them.
What the customer can do
- Reschedule to another available day or window.
- Cancel the booking. Cancellations are never billed.
- Follow the job through its stages on the live tracker, for drop-offs that are in progress.
The link is tied to that one booking and is hard to guess, so a customer can manage their own booking without an account, but cannot see anyone else's. It keeps the flow frictionless and private at the same time.
When a customer reschedules or cancels
Changes show up in your admin immediately. If you have connected Google Calendar, a cancellation also removes the matching calendar event. You can reschedule or cancel from your side at any time too; the customer is notified by email either way.
The live repair tracker
For drop-offs, the manage page doubles as a status tracker. The customer can see which stage the job is at without ringing the shop: booked in, in the workshop, waiting on parts, waiting on approval, ready for pickup, and picked up. They get a notice the moment it is ready to collect.