Running the workshop
The Workboard and the bench: stages, checklists, quotes, job cards, kiosk check-in, bike history and the builders.
Ready-made service and safety checklists for the bench, and the pre-booking questions that screen a bike before the booking is confirmed.
When a customer does not turn up, mark the booking as a no-show. Velobook keeps a running count on their record.
Every bike carries its past bookings and service history, visible to your mechanics and to the customer, with model specs that ride along onto the job card.
Jobs stuck waiting on parts are flagged on the Workboard and in Schedule's Today view, with an aging indicator so nothing quietly stalls.
Set what each mechanic can do and prefers, and Velobook routes jobs to the right person without pushing anyone past their daily limit.
Every booking gets a short code like JOB-0007, shared with the customer, so either side can find a job fast. The letters in front are yours to change.
Put the day's visits in a sensible order, start each mechanic from their own front door, and hand the run to the driver's phone.
Track where every bike is up to, drag jobs between stages, and know exactly which stage changes message the customer.
One screen, four views of your bookings in time: Today for the bench, Day for the grid, Week and Month for the forward book.
Put a tablet on the counter so walk-ins book themselves in. Their check-in lands on your Workboard as an unassigned job.
Choose which stages your jobs move through, name and colour them your way, decide which stage changes email the customer, and arrange the job card's sections.
Every note on a job is from the customer, to the customer, or for your team. Here is where each one shows up.
Quote from your catalogue or POS and send it for approval. Once the work is done, the same document is the job's invoice: see what is owed and what is paid.
Upload a short clip from the job and email the customer a private link to watch it, or to approve extra work at a price you name.
Let customers configure a custom wheelset or a whole bike online, from a parts catalogue you control, and have each request arrive as a quote.