Service reminders
Nudge a customer when their bike is due for a service, now or scheduled, from the bike's own record.
Last updated 22 July 2026
Beyond the automatic reminders that keep a booking on track, you can send a service reminder to bring a customer back when their bike is due. It goes out per bike, from that bike's record, so it reads as "your Trek is about due" rather than a generic blast.
Send one
- 1Open a customer's bike from their record and choose to send a service reminder.
- 2Send now, or schedule it for a day that suits. Queued reminders go out in the morning, and you can cancel any time before.
- 3Add an optional short note. The message uses your own service reminder template, which you can edit under Messaging → Templates.
Honest about delivery
If a customer has unsubscribed, the reminder shows as not sent rather than pretending it went. Service reminders are about a customer's own bike, so keep them useful and personal rather than promotional.
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