Service reminders
Nudge a customer when their bike is due for a service, now or scheduled, from the bike's own record.
Last updated 2 September 2026
A service reminder brings a customer back when their bike is due. It goes out per bike, from that bike's record, so it reads as "your Trek is about due".
Send one
- 1Open a customer's bike from their record and choose to send a service reminder.
- 2Send now, or schedule it. Scheduled reminders go out at 9am on the day you pick, and you can cancel any time before.
- 3Add an optional short note. The message uses your service reminder template, editable under Messaging → Templates.
Set your usual interval once
Pick a Default service reminder interval of 3, 6 or 12 months under Messaging → Templates, beside the scheduled-emails switch. It is preselected every time you schedule a reminder; override it on any bike or pick a date by hand.
Honest about delivery
If a customer has unsubscribed, the reminder shows as not sent. Service reminders are about a customer's own bike; keep them personal, not promotional.
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