The hire flow is now four clear steps with rider details collected where the rider is, so waivers go out per rider and the answers land on the booking. Add-ons are pickable as their own line of work on a job card, and shops can send customer email from their own address.
Booking a hire used to send you back and forth between a bike list, a sizes screen and a cart, and choosing a second type of bike meant walking the whole loop again. It's now one flow: pick your dates, choose your bikes, tell us who's riding, confirm. Rider details are asked for on the bike that rider is on. Each adult gets their own waiver, and the answers to any who's riding questions land on the booking where staff can see them.
Customers could buy extras at booking, child seats, locks, baskets, but staff had no way to put one on a job themselves. Add-ons are now pickable as their own line of work on every job card, with its own price and time. The card says when one is already on the booking, so nothing doubles up. Service pickers across the job sheet also show your menu the way you organised it, in sections, rather than one long flat list.
Customer emails have always gone out as your shop's name on our address. You can now set up your own sending address so mail leaves as truly yours, and we walk you through getting it verified. Separately, an incoming text that doesn't match an existing booking, someone asking a question before they've ever booked, now lands in your inbox like any other message.
A hire waiver now asks riders to agree before they ride, rather than borrowing the workshop's before we start work phrasing. Each rider's own link opens their own waiver ready to sign.
Add-ons like helmets and pannier bags are now their own priced line on the summary, the same as delivery and any discount underneath, so the total always shows its working.
Rush on a job is now a labelled switch with a plain sentence under it: what it tags, what it promises the customer, and that it doesn't move any money on its own.
Load failures now say what happened in plain terms, a dropped connection, a timed-out session, a permissions issue, and offer a retry button rather than leaving you to reload the tab.
Email alex@velobook.app and tell us. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.
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