Event waivers now attach to the exact ticket they were signed for, so the person on the gate can see where each rider stands. Rush and e-bike surcharges can be a flat amount or a percentage, rentals carry a monthly rate, and a visiting mechanic's job counts against the shop hosting it.
Telling whether the person holding a specific ticket had signed used to mean eyeballing a name against a list, which falls apart the moment two attendees share a name. Each ticket now carries its own signed acceptance, and scanning it at check-in shows exactly what's known: signed, accepted, part of a group waiver, or not yet in. A missing waiver never blocks a paying rider at the gate, it just tells the person checking them in.
Rush used to work only as a percentage and the e-bike surcharge only as a flat amount. Both go either way now, so same-day service can be a flat $40 and an e-bike surcharge can be 15% of the job, whichever matches how you actually price. Existing rates are untouched, nothing needs re-entering.
When a shop accepts a job from a sibling store in the network, that job now draws on the receiving shop's own booking availability instead of sitting invisibly on top of it. Take on a full day of visiting work and your booking page shows you as that much busier, across seat counts, time slots and appointment availability.
Rentals can carry a monthly rate alongside daily and weekly, and the 30-day booking cap that made a monthly rate nearly pointless is gone. Rider height can be shown and entered in feet and inches for shops that want it, with everything still stored in centimetres underneath. And the rentals page can carry a short line in the shop's own words, a 3-day minimum, say, above the calendar where it actually helps.
A checkout hold on event tickets now shows an honest countdown of the time left on it, and tickets appear once they exist rather than ahead of the payment. The clock runs off the server's time, so a phone with the wrong time doesn't report a live hold as expired, or the other way round.
A wide service area no longer drags the map's centre toward the far edge of the territory. And if a customer genuinely doesn't know their bike's make or model, entering unknown is an accepted answer.
Adding a second person under an email already on the account, or bringing back a deactivated staff member, both now resolve sensibly, and the Team page says plainly what happened.
Leaving the email field empty costs that person their own login and job list, so it now has to be confirmed on purpose rather than saved in passing.
A booking area combining a drawn shape with a separate postcode list now draws both, so an address inside the postcode list reads as in area.
Rush pricing no longer has to be all-or-nothing across the shop. A $40 flat repair can skip it while a full service still carries it.
Automated emails now show a proper postal address rather than a locality, as required for marketing mail.
Charities and community bike programs can email us for a much lower per-booking rate.
Email alex@velobook.app and tell us. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.
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