The communications pipeline grew up: the full reminder series actually sends, operational updates go out as proper blasts, closing a day offers to tell everyone booked, and quotes no longer need a booking.
One week out, 24 hours before, a review request after pickup, and a three-month service nudge, across services, workshops, and fittings. Honest version: only the 24-hour reminder was really going out before. The whole series sends now.
Reminder timing is computed in the shop's own timezone. A London shop's 24-hour reminder lands at a London-sensible hour, not a Sydney one.
Send a service message to customers with bookings in a date range: closure notices, delays, that kind of thing. Preview who'll get it, send yourself a test first, and every email carries the customer's own manage link. Deliberately not a marketing tool: it only reaches people with a booking.
Closing a date now offers to notify the customers booked that day and quietly pauses their reminders, so nobody gets a "see you tomorrow!" email for a shop that won't be open.
The new Quotes tab quotes anyone: a walk-in, a phone call, a customer who hasn't booked yet. Build the line items, send it, and the customer approves and pays online from a link.
Mobile-service bookings used to ask for the customer's address twice in two shapes. It's one ask now, early, and everything downstream reuses it.
If you run a network, your sub-shops now nest under the network in the account switcher instead of scattering through a flat list.
Marking a job complete now queues the POS push for shops whose only point-of-sale is Shopify. It was quietly skipping them.
A drifted internal secret had silently stopped a few scheduled jobs, including the onboarding email series. Resynced, verified, and the overdue emails went out.
Email alex@velobook.app and tell us. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.
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