Two-way SMS, live
Customers can text your shop back. Replies land in the inbox and you answer in kind: a text gets a text, an email gets an email. The SMS pause is lifted.
All news
8 shipped· June 25, 2026
Two-way texting, and a map of where you ride.
A unified inbox with two-way SMS goes live, mobile-service shops draw coverage areas on a map with tiered travel fees, mechanics get their own calendar and inbox, and a bike-sale flow lands.
One inbox for every channel
Inbox, templates, announcements and settings unify into one messaging split, with inbound email and SMS folded in, each thread linked to its booking, and an unread count in the nav.
Draw your own service areas
Mobile-service shops draw catchment polygons, or origin-and-radius rings, on one coverage map, with tiered per-way or return travel fees. The booker shows customers the map before they book.
The mechanic's own app
A mechanic gets their own calendar, an inbox scoped to their assigned jobs, and a My day where tapping a job opens the full job card.
Sell a bike, book the first service free
A bike-sale tab logs a sale and sends the customer a free-first-service email.
Pickup and drop-off, together
Shops can offer pickup and drop-off at the same time and let the customer choose.
Under the hood
SMS billed per segment from the prepaid wallet
Texts debit the prepaid wallet per segment (partner shops like Laneway at Twilio cost).
Internal notes split from customer messaging
Internal notes get their own tab, leaving Messaging customer-facing. Address lookup fixes untappable mobile suggestions and adds a legacy Places fallback.
Got something you wish Velobook did?
Email alex@velobook.app. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.