Two-way SMS, live
Customers can text your shop back, their replies land in the inbox, and you answer in kind: a text gets a text, an email gets an email. The platform SMS pause is lifted. Texting is on.
The big one. A unified inbox with two-way SMS goes live, mobile-service shops draw their own coverage areas on a map with tiered travel fees, mechanics get their own calendar and inbox, and a new bike-sale flow lands.
Customers can text your shop back, their replies land in the inbox, and you answer in kind: a text gets a text, an email gets an email. The platform SMS pause is lifted. Texting is on.
Inbox, templates, announcements, and settings unify into one familiar messaging split, with inbound email and SMS folded in, each thread linked to its booking, and an unread count badged in the nav.
Mobile-service shops draw hand-drawn catchment polygons, or origin-and-radius rings, on one shared coverage map, with tiered per-way or return travel fees. The booker shows the customer a pickup coverage map so they know before they book whether you'll come to them.
A mechanic gets their own calendar, an inbox scoped to just their assigned jobs, and a My day where tapping a job opens the full job card. Built for the person actually turning the spanners.
A new bike-sale tab logs a sale and sends the customer a free-first-service email, collecting the same details as the rest of the site so the new owner's already in your system.
Shops can offer pickup and drop-off at the same time and let the customer choose, through a compact card-style chooser instead of an either-or setting.
Texts debit the prepaid wallet per segment (partner shops like Laneway at Twilio cost), so margin holds even on a multi-segment message.
Internal notes get their own tab, leaving Messaging strictly customer-facing, plus an address-lookup hardening pass that fixes untappable mobile suggestions and adds a legacy Places fallback.
Email alex@velobook.app and tell us. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.
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