Route planning now knows who is driving: each technician starts from their own home, on their own hours, and a day's run hands off to Google Maps in one tap. Plus extras on a booking you take at the counter, and a rush fee that only offers itself when it's really a rush.
A multi-van day used to go out as interchangeable vehicles from one depot on one shift. Now you pick the mechanics who are actually working and each becomes a real driver in the plan: their own start point, their own hours, their own roster colour, so the map, the stop list and that person's chips everywhere finally agree. Pick nobody and it plans exactly the way it always has.
Set a home address and driving hours on a person's Team profile. A mobile tech starts at home, not at a depot they never visit, and a mechanic with a school run or a second job gets a day built on their hours instead of the shop's. Pop-up clinic sessions can also carry a buffer, protected minutes either side of the session, so nothing gets booked to finish at the minute a session starts. The times you published to customers don't move.
One link per vehicle, handing over the optimiser's order rather than a bag of addresses, using the geocoded pin where we have one. Google's links carry ten stops, so a longer run is truncated and the button says so, first 10 of 14, instead of quietly dropping the tail on a driver.
A shop booking someone in over the counter could only record one job, so a tune-up and a flat fixed had to become two bookings or a note. The add-ons list now sits under the service picker where the decision gets made.
The rush surcharge used to offer itself on a booking six weeks out while promising a 24-hour turnaround. It now only appears when the date really is today in your shop's timezone and the job is one you could turn around, and it clears itself if the booking later moves.
The customer importer takes an address column, which matters when the address is the job, and it no longer drops the customers who have a name and no contact details. They're matched on the exporting system's own id, so re-uploading the same file finds the same person rather than duplicating them.
Service reminders, three-month follow-ups and first-service nudges were still telling a shop with no counter's customers where to find us. A shop that doesn't take drop-offs now prints no address at all. Shops can also set their own default reminder interval instead of re-picking it on every bike.
Email alex@velobook.app and tell us. Half the entries on this page started as a one-line note from a shop. We ship in the order shops ask.
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